UZO Privacy Policy This Privacy Policy, also referred to as “Policy”, is an integral part of Terms of Service (“Terms”) and describes how UZO uses and protects the information we process about our users. Any use (including registration or visit) on or of the UZO Website, App, Service, is subject to this Privacy Policy (including Our Cookie Policy, please see the relevant section below) and updates thereof. All the terms and definitions in this Policy are used in the meaning set out in Terms, unless explicitly stated otherwise.

Personal data controller

The controller of your data is U Z O Portal, registered with the registration number 996224, and headquartered at 2902 Marina Plaza, Dubai Marina, Al Marsa St, Dubai, Level 27-29, DUBAI, UNITED ARAB EMIRATES (email for personal data management requests: privacy@uzo.com).

A. About our Privacy Policy in Simple Words

We offer our users choices about the data we collect, use and share as described in this Privacy Policy: provide different settings available for both registered and non-registered users and provide the options to adjust them by sending us an automated request or email via privacy@uzo.com. We care about the safety of your personal data and wish to make your customer experience a pleasant one. For this reason, we use the best available technologies to provide you with an ability to enjoy tailored content anytime, take advantage of efficient and secure payment processing, delivery options, and many other features which we hope you will truly enjoy. You will have the opportunity to manage personal data settings in your profile right after you register and accept our Terms.

If you wish to understand in more detail how and which personal data we process, please read the below and in case any of your questions regarding privacy matters remain unanswered — feel free to ask us via privacy@uzo.com.

B. This Policy in More Details

This Privacy Policy, including our Cookie Policy, applies to your use of our App, Website, and Services. Any processing of your personal data by UZO or parties engaged by UZO under a personal data processing assignment (hereinafter - processors) is conducted in accordance with GDPR, this Policy, and Terms.

We only use processors who can guarantee and demonstrate their compliance with the GDPR requirements. We also ensure that they process data based on the exact instruction provided by us and fully observe the confidentiality requirements.

We reserve the right to amend this Privacy Policy from time to time. We will undertake reasonable steps to notify you of material changes in it. Changes to this Privacy Policy are effective when they are posted on this page.

Data that we collect and process

Most of the data we process we collect from you when you use our Services via various forms and interactions with our interfaces. In addition to this, some data relating to you is generated on our side. Finally, when you log in via your preferred social network, you may grant us permission to process additional data recorded in your social network’s profile (e.g., your profile picture).

Data you provide to us regarding yourself

In the course of your use of our Services, you provide us with certain information necessary for the operation of your account, such as your name, your interactions with our services, as well as whether your age is above 18 (for purposes of protection of minors against explicit content), gender, and age range.

In order to place orders, you may also save your delivery address as a template to be shared with merchants upon the conclusion of transactions with them. In certain cases, for the delivery to take place, we may also need to collect your passport details and/or VAT identification numbers due to local regulatory requirements.

Following the placement of orders, UZO will allow you to manage such orders from your account.

While you use our Services, you may contact our support agents at any time. Please note that your interactions with the support agents are monitored and may be stored following the resolution of your issue in order to assist you in subsequent inquiries as well as to improve our Services.

Data on user preferences and behavior

This data includes, inter alia, your user ID, UTM labels, when you visit sites that include our plugins, ads, cookies, or similar technologies, we receive the relevant information about your visits and interaction with third-party services provided by others, the country where you are currently located, the list of products that you viewed, opened, searched and purchased, advertising that you click on, cookies, device information, and internet protocol (“IP”) address (if applicable). If you use our App from a mobile device, that device will send us data about your chosen language interface based on your phone settings, your advertising ID, user ID. We do not identify your precise location, unless you choose to use our location-specific services and provide us with consent to process such data. We may also obtain additional available information regarding your device in order to tailor the Services to you.

Information on the orders

This data includes, e.g., information on purchased items, their size and color, delivery details, your contact details, shipping information, last selected pickup point, your email address, your phone number.

Such information might be transferred to our counterparties (both in the EU and other countries), including merchants and postal companies, support service agents.

Information on payments

While you perform payments for your orders, you provide us with payment data (e.g., cardholder name, account names in the third-party services). We handle this data securely, and we’re certified PCI-DSS 3.2.1 standard compliant for processing cardholders data. We can also share this data with other authorized counterparties (both in the EU and other countries), including payment processors. Most of this data is immediately deleted after necessary processing. The purpose of such data processing is to support your payments and prevent any sort of fraud and identity theft, and to assist with identity verification.

User-generated content

To make UZO more useful, users may review products, and can ask and answer questions about products and use our social features. This information (the review itself, picture if you or your social network shared it with us, and name) is public and can be searchable by general search engines. We support anonymous product reviews if you wish to remain anonymous for these purposes.

Technical data generated by your use of the Services

To improve Service, we collect any issues that users encounter in our apps and web and collect Anonymized Data about hardware and software properties and actions. For these purposes, we collect, e.g., the following data: technical device information (hardware model, OS version, UZO app version, screen dimensions), connectivity information — such as IP address, connection time to UZO server, and some other technical information. Such information might be transferred to the processors and other counterparties for further processing and investigation, if needed.

We further generate certain logs that relate to your use of the Services, including transaction data, Services interaction data, etc.

Data from third parties

In some cases, we may receive data from third parties, such as social networks, marketing agencies, or payment processing services, to improve our services and tailor our offerings to your preferences.

Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels, ad tags, and device identifiers) to recognize you and track your activity across different Services and devices. For more information about cookies, how we use them, and how to manage or disable them, please refer to our Cookie Policy.

How We Use Your Data

We process your personal data to provide you with the Services and improve their quality, personalize your user experience, perform analytics, conduct marketing activities, prevent fraud, ensure security, comply with legal requirements, and communicate with you.

We may use your personal data for the following purposes:

1. Provide and improve our Services
2. Personalize your user experience
3. Conduct analytics and research
4. Marketing activities, including targeted advertising and promotion
5. Prevent fraud and ensure security
6. Comply with legal requirements
7. Communicate with you and respond to your requests

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

Your Rights and Choices

You have certain rights concerning your personal data, such as the right to access, correct, delete, restrict, or object to the processing of your data. You also have the right to withdraw your consent to processing at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you have concerns about our data processing practices, you have the right to lodge a complaint with a supervisory authority.

You can manage your personal data and preferences through your account settings or by contacting us at privacy@uzo.com.

Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption, and regular security audits.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will take reasonable steps to notify you of material changes, and changes will be effective when posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at privacy@uzo.com.